Frequently Asked Questions (FAQ)

Have a question about our products, delivery or support? Find answers to the most common questions below. If you don't find what you're looking for, feel free to call or WhatsApp us at +91 7003660189.

ABOUT OUR PRODUCTS

Q1. What products does Metal Trade India supply?

We supply a wide range of rice mill machines and agricultural equipment including:

Rice Mill Machines (6N40, 6N70, 6N70 Pro Max, 6N70 Ultra Promax)
Rice Huller Machines (No. 4, 5, 6, 8)
Paddy Separators
Rice Polisher Machines
Combined Rice Mill Machines
Pulverizer Machines
Power Weeders (7.5HP and 9HP)
Paddy Thresher Machines
Rice Mill Spare Parts (blades, screens, shafts, gears, rollers, housings and more)

Q2. Are your products genuine and original?

Yes! At Metal Trade India we only supply genuine quality products. All our machines and spare parts are sourced from trusted manufacturers and meet industry quality standards.

Q3. What is the difference between 6N40 and 6N70 rice mill machines?

The 6N40 is a smaller capacity machine suitable for small scale rice milling operations, while the 6N70 is a higher capacity machine designed for medium to large scale commercial rice mills. The 6N70 also has upgraded variants — the Pro Max and Ultra Promax — which offer even higher output and better milling quality.

Q4. Do you supply spare parts for all rice mill models?

We stock spare parts for most popular rice mill models including 6N40, 6N70, N110, N120, N200, SB10D and more. If you need a specific spare part, contact us on WhatsApp with your machine model number and we will help you find the right part.

PRICING AND ORDERS

Q5. What are your prices?

All our product prices are listed on our website. You can browse our product catalogue to see the prices. For bulk orders or special requirements, contact us for a custom quote.

Q6. Do you offer bulk order discounts?

Yes! We offer attractive discounts on bulk orders. Contact us on WhatsApp at +91 7003660189 or email us at info@metaltradeindia.com to discuss bulk pricing.

Q7. How do I place an order?

You can place an order in 3 easy ways:

Online: Add products to cart on our website and checkout
WhatsApp: Send us a message on +91 7003660189
Phone: Call us directly on +91 7003660189

Q8. What payment methods do you accept?

We accept the following payment methods:

Bank Transfer (NEFT/RTGS/IMPS)
UPI (Google Pay, PhonePe, Paytm)
Cash on Delivery (available for select products and locations)

DELIVERY AND SHIPPING

Q9. Do you deliver across India?

Yes! We deliver to all states across India including West Bengal, Bihar, Uttar Pradesh, Odisha, Assam, Punjab, Haryana, Tamil Nadu, Andhra Pradesh, Karnataka, Maharashtra and more.

Q10. How long does delivery take?

Delivery time depends on your location:

West Bengal: 2 to 4 working days
Nearby states (Bihar, Odisha, Jharkhand): 3 to 5 working days
Rest of India: 5 to 8 working days

Q11. How much is the shipping charge?

Shipping charges vary depending on the product size, weight and delivery location. The shipping charge will be calculated and shown at checkout. For large machines, contact us for a custom shipping quote.

Q12. How do I track my order?

Once your order is dispatched, we will send you the tracking details on WhatsApp or email. You can track your order using the courier company's tracking portal.

RETURNS AND WARRANTY

Q13. What is the warranty on your machines?

Warranty details vary by product and manufacturer. Please check the individual product page for warranty information. For specific warranty queries, contact us on WhatsApp.

Q14. Can I return a product?

We accept returns in the following cases:

Product received is damaged or defective
Wrong product was delivered Returns must be reported within 48 hours of delivery with photos/video evidence. Please contact us immediately on WhatsApp at +91 7003660189.

TECHNICAL SUPPORT

Q15. Do you provide technical support?

Yes! Our team is available to help you with product selection, installation guidance, and technical queries. Contact us on WhatsApp at +91 7003660189 and our experts will assist you.

Q16. How do I know which spare part is right for my machine?

Simply send us your machine model number and a photo of the part you need on WhatsApp at +91 7003660189. Our team will identify the correct spare part and help you place the order.

Q17. How often should I service my rice mill machine?

We recommend servicing your rice mill machine every 6 months. Regular maintenance including cleaning, lubrication, and replacing worn parts like blades and screens significantly extends the life of your machine and maintains output quality.

STILL HAVE QUESTIONS?

We are here to help! Contact us through any of the following: Phone/WhatsApp: +91 7003660189 Email: info@metaltradeindia.com Website: www.metaltradeindia.com Location: Kolkata, West Bengal, India

Our team is available Monday to Saturday, 9 AM to 6 PM. For urgent queries, WhatsApp us anytime!